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FAQ

Ordering Information
You can order safely and conveniently order online using PayPal and any major credit card. All your personal information, including credit card number, name, and address will be encrypted so that the information cannot be read as it flows over the Internet.

Shipping Policy
We currently ship only in the US and Canada. All online orders qualify for our flat rate shipping of $17.00 per order irrespective of size and number of items, so you can order more than one at a time and incur only one-time shipping costs! . Normally orders are shipped using Standard Ground Delivery and take between 7- 10 business days. Expedited shipping is available for $44 per order with guaranteed delivery within 5 business days.

Can you ship to a PO BOX?
Sorry, at this time we do not ship to P.O. Boxes.

Return Policy
Please inspect the package and its contents for any damages upon arrival. If the product is damaged please note what the damage is on the sheet you sign when accepting the product and contact us within 24 hours so we can take care of the problem. If you discover your product is damaged after unpacking, please notify us immediately and we will replace your order.

Satisfaction Guarantee
We are committed to providing you with exceptional products for enhancing your living space. However, if for any reason you are not happy with our product, please notify us within 48 hours and return your item within 10 business days for a full refund of the purchase price, excluding our shipping and handling costs. Custom orders are not returnable. All returnable merchandise must be sent freight prepaid and must be in its original condition as shipped, in the original packaging. Your refund will be processed once we receive your shipment.

Important: Before returning any item, please fill in the Return Form for return authorization and we will send you information on where to ship the merchandise.

Do I have to pay Sales Tax?
You do not pay sales tax unless you are in the State of Arizona. Orders shipped to destinations within the state of Arizona will be subject to an 8.05% sales tax.

How can I track my order?
When we ship the item, we will send you a tracking number and the name of the shipping company.

What if I never received my order?
Please look the status of your order by checking your tracking number with the shipping company. If the status of your order is "delivered" and you have not received it, please email us immediately.

Do you do Custom Orders?
Absolutely. Email us and tell us what you have in mind. We can discuss your needs and give you a custom quote. Special rates may apply.

Privacy
Your privacy is very important to EyeDance Gallery, LLC and we are committed to respecting your privacy on this site. To expedite your order and minimize damage from multiple shipping steps, items ordered are shipped directly to by the printer. In order to provide our services, we will require certain information regarding our users, including address, telephone, and credit card information. We are committed to maintain the confidentiality of information provided . This policy may be changed from time to time, and if we do we will provide notice on our Web site. For more information on our privacy policy click here.

DISCLAIMER

Colors
We have taken every effort to represent a true, accurate color and finish on all of our online products. Due to various reasons such as lighting, picture effects, and monitor settings there may be slight differences in color, texture or finish variation when your order arrives. Please keep this in mind when you place an order.

Errors
We try our best to give 100% true and accurate information. However, we cannot guarantee that our website is completely free of human errors. There might be some typographical mistakes or inaccuracies relating to pricing, product details, measurements and availability. We reserve the right to correct any errors, including after an order has been submitted. We hope you understand that, and we apologize for any inconvenience that may cause you.

Happy Shopping to you!

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